Welcome to Summat Shop’s FAQ page! As fellow hunters, we understand the importance of having reliable gear when you need it. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our hunting-savvy customer service team is always ready to help at [email protected].
About Summat Shop
Summat Shop caters to serious hunters who demand quality gear for their outdoor adventures. Our target customers include:
- Big game hunters (especially elk hunters based on our product focus)
- Bow hunters needing specialized equipment
- Trail camera enthusiasts
- Hunters who value scent control and camouflage
- Treestand and ground blind users
- Outdoor enthusiasts who need reliable lighting and field dressing equipment
We offer a premium selection of hunting essentials with a focus on:
- Bow hunting accessories (hangers, slings, carriers)
- Action cameras and accessories for documenting hunts
- High-quality camouflage and baselayer clothing
- Treestands (both climbing and hang-on models)
- Scent control products including elk-specific attractants
- Practical field gear like game bags, carts, and dressing equipment
Product Questions
Absolutely! We specialize in bow hunting gear including:
- Bow hangers and holders
- Bow slings and carriers
- Action cameras to capture your shots
- Specialized gloves and face camo
We carry a complete line of scent management products:
- Elk-specific scents and attractants
- General cover scents
- Food attractants
- Scent-blocking clothing options
Yes! We offer electric bikes and accessories perfect for quietly accessing your hunting areas without spooking game.
Shipping & Delivery
We offer two shipping options tailored for hunters:
- Standard Shipping (DHL/FedEx): 10-15 days after shipment ($12.95 flat rate)
- Free Shipping (EMS): 15-25 days after shipment (free on orders over $50)
All orders typically process within 1-2 business days before shipping.
All orders ship from our warehouse in Long Beach, California (4713 Locust Court, Long Beach, CA 90808).
We ship worldwide except to some Asian and remote regions. Contact us if you’re unsure about your location.
Yes! All orders include tracking. You’ll receive tracking information via email when your order ships.
Payments & Orders
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Your card will be charged when your order is placed.
Contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so there’s a limited window for changes.
Returns & Exchanges
We offer easy returns within 15 days of delivery. Contact our customer service team to initiate a return. Items must be in new, unused condition with original packaging.
Customers are responsible for return shipping costs unless the return is due to our error.
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Seasonal Considerations
Yes! During peak seasons, we recommend ordering well in advance and choosing Standard Shipping for time-sensitive gear like treestands, blinds, or clothing for opening day.
Delivery times may vary slightly during peak seasons due to higher volume. We recommend ordering early for critical gear.
Contact Information
Have questions we didn’t cover? Our hunting-experienced customer service team is ready to help:
Email: [email protected]
Physical Address: 4713 Locust Court, Long Beach, CA 90808
From our hunting family to yours – may your gear arrive on time and your aim stay true!
The Summat Shop Team