At Summat Shop, we stand behind our hunting gear like we stand behind our shots – with complete confidence. If your purchase doesn’t meet your expectations in the field, we’ll make it right. Please review our straightforward return and exchange process below.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original, unused condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items:

For safety and hygiene reasons, we cannot accept returns on:

  • Cover Scents & Elk Scent products (opened or used)
  • Food Attractants (perishable nature)
  • Face Camo products (hygiene reasons)
  • Hand & Foot Warmers (single-use nature)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and details about the item you’d like to return or exchange.
  2. Wait for approval – Our team will respond within 1 business day with return authorization and instructions.
  3. Package your item securely in its original packaging and include all accessories.
  4. Ship your return to our warehouse at the address provided in your return authorization email.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • You’ll receive an email notification when your refund has been processed

Exchange Process

For exchanges:

  • Follow the same process as returns
  • Include a note specifying the item you’d like to exchange for
  • We’ll ship your replacement item once we receive your return
  • You’ll be responsible for any price difference in the new item

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Summat Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item Name: [Product Name] Reason for Return: [Defective/Wrong Item/Change of Mind/etc.] Requested Action: [Refund/Exchange for (specify item)] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • All return shipping costs are the customer’s responsibility
  • Customs fees and duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Have questions about our return policy? Our hunting-savvy customer service team is ready to help at [email protected].

From our hunting family to yours – we appreciate your trust in Summat Shop for all your hunting essentials.